Answers To Most Frequently Asked Questions

Do I need to contact AirNet before my baby is born?

No, you do not need to prearrange the transportation with AirNet. However, you can contact AirNet via phone at any time at 800-INFANT1 (866-463-2681).

Does AirNet offer door-to-door service or will I have to drop the package somewhere?

Yes, AirNet provides door-to-door service. After you have called our customer support center to arrange the pick-up, our courier will come to your bedside to pick up the package.

When should I call AirNet?

AirNet requests that you call within two (2) hours after the baby is born. Our customer support center is staffed 24/7/365.

What information do I need to schedule my shipment?

You will need the following:

• the mother’s name
• client ID number
• date and time of the baby’s birth
• AirNet airbill number
• hospital name and address

Can I have a family member call in my shipment alert?

Yes, as long as they have all the information referenced above.

Do you pick up in my area?

AirNet has over 900 locations throughout the U.S. Please call 1-866-INFANT1 (1-866-463-2681) or email lifesciences@airnet.com for the location nearest you.

How long will it be before my shipment is picked up?

AirNet will typically arrive within 90 minutes of your call and completion of your order.

Does the driver know how the blood samples need to be packaged?

No. The driver has only been trained how to handle the shipment. If there are any questions regarding the packing of the shipment, please call Cryo-Cell to speak with a nurse at (800) 786-7235.

Does the blood need to be refrigerated?

No. Your baby’s cord blood should NOT be refrigerated. Please contact Cryo-Cell if you have any more questions concerning this issue.

Does AirNet already have my information on file?

AirNet is a separate company from Cryo-Cell and as such, we only have access to whatever information you supply to us at the time of the order.

Will the courier make certain I have completed the AirNet airbill correctly?

Yes, the courier will ensure the airbill is filled out properly before leaving the pickup location. A prepaid and pre-addressed return shipping airbill is placed in your collection kit.

Which papers do I need to return to Cryo-Cell?

Please contact Cryo-Cell at 800-786-7235 or review the Cryo-Cell Shipping Instructions.

Why should I choose AirNet to transport my baby's cord blood?

AirNet’s service is available 24/7/365. We will be able to get your shipment from your hospital/birthing center to Cryo-Cell faster and with the care necessary for the time sensitive nature of the shipment.

Also, we specialize in biomedical transport. We have a dedicated fleet of aircraft that, in addition to transporting more cord blood than any other carrier, also transports organs for transplant, live cells for life-saving infusions and diagnostic specimens. We regularly carry those “once in a lifetime” shipments that must be delivered on time and in perfect condition.

All of our shipments are handled by hand, not by machines and conveyers. This compassionate handling is crucial in assuring that your shipment arrives not just on time but in perfect condition as well.