Answers To Most Frequently Asked Questions

Do I need to contact AirNet before my baby is born?

No, you do not need to prearrange the transportation with AirNet. However, you can contact AirNet via phone or email to comfirm the shipping charge.

Does AirNet offer bedside pickup service or will I have to drop the package somewhere?

Yes, AirNet provides bedside pickup service. After you have called the Customer Resource Center to arrange the pick-up, the courier will come to your bedside to pick up the package.

When should I call AirNet?

AirNet requests that you call within two (2) hours after the baby is born. Our Customer Resource Center is staffed 24 hours a day, 7 days a week including holidays.

What information do I need to schedule my shipment?

You will need to provide the Solution Specialist with the following information:

• the mother’s name
• The last four digits of the mother’s social security number
• Your client ID number
• The date and time of the baby’s birth
• The AirNet airbill number – if you do not have an AirNet airbill, notify the solution specialist taking the order and he/she will have the courier bring an airbill when the shipment is picked up.
• The hospital name and address as well as your room number
• credit card number with expiration date and billing address (if not already provided)

Can I have a family member call in my shipment alert?

Yes, as long as they have all the information referenced above.

What types of payment does AirNet accept?

AirNet accepts MasterCard, Visa, American Express, and Discover.

How much will this cost?

The cost of shipping will depend on several factors including your location, the pickup date, and the weight of your shipment. Feel free to contact the AirNet Customer Resource Center at any time to obtain a quote.

Do you pick up in my area?

AirNet has over 1,200 agents and couriers throughout the United States. Please call 888-888-8463 or email lifesciences@airnet.com for the courier nearest you.

How long will it be before my shipment is picked up?

AirNet will typically arrive within 90 minutes of your call and completion of your order. A Solution Specialist will provide you with an estimated time of pickup when you place the order.

Does the driver know how the blood samples need to be packaged?

No. The driver has only been trained how to handle the shipment. If there are any questions regarding the packaging of the shipment, please refer to the packaging instructions on form NC2-4 or call NeoCells at 727-204-3301 or 888-50-CELLS to speak with someone regarding proper packaging.

Does the blood need to be refrigerated?

No. Your baby’s cord blood should NOT be refrigerated. Please contact NeoCells if you have any more questions concerning this issue.

Does AirNet already have my information on file?

AirNet is a separate company from NeoCells, therefore, does not have access to NeoCells records or information. AirNet only has access to the information you supply at the time of the order.

Will the courier make certain I have completed the AirNet airbill correctly?

Yes, the courier will ensure the airbill is filled out properly before leaving the pickup location.

Which papers do I need to return to NeoCells?

NeoCells requires the Cord Blood Collection Form (NC2-5) to be returned with the cord blood collection kit. Please contact NeoCells or review the NeoCells shipping instructions with further questions.

Why should I choose AirNet to transport my baby's cord blood?

AirNet’s service is available 24 hours a day, 365 days a year including holidays. They will get your shipment from your hospital/birthing center to NeoCells faster than any other carrier and provide the care necessary for the time sensitive nature of the shipment.

Also, AirNet specializes in biomedical transport. With a dedicated fleet of aircraft, in addition to transporting more cord blood than any other carrier, AirNet regularly handles additional life-enhancing materials such as organs for transplant, live cells for infusions, and diagnostic specimens. Regularly carrying those “once in a lifetime” shipments, AirNet understands the urgency and dedication required to handle your shipment.

All of AirNet’s shipments are handled by hand, not by machines and conveyers. This compassionate handling is crucial in assuring that your shipment arrives not just on time, but in perfect condition as well.